Returns & Exchanges
At Acumen Collection, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return window for items in their original condition. If your piece isn't the perfect fit for your space, our streamlined process ensures a hassle-free return or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) within 48 hours.
Secure Packaging
Carefully repack your items in their original protective packaging to ensure they arrive back at our warehouse in pristine, resaleable condition.
Ship Your Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, or schedule a collection for larger furniture pieces.
Inspection and Refund
Once our quality control team inspects the returned goods, we will process your full refund or store credit back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing