Frequently Asked Questions
Everything you need to know about our handcrafted home collections and ordering process.
What is the standard lead time for furniture orders?
As many of our pieces are handcrafted to order, lead times typically range from 2 to 4 weeks. Once your item is ready, our specialist furniture couriers will contact you to arrange a convenient delivery window.
Do you offer international shipping?
Currently, we ship primarily within the UK and select European countries. For inquiries regarding shipping to other regions, please contact our support team for a bespoke delivery quote.
What is your return policy for home decor items?
We offer a 30-day return policy for most items in their original condition and packaging. Please note that bespoke or made-to-measure furniture pieces are non-refundable unless they arrive damaged or defective.
How do I care for my Acumen Collection wooden furniture?
To maintain the beauty of your timber pieces, we recommend using a soft, lint-free cloth for dusting and avoiding harsh chemical cleaners. Periodic application of high-quality furniture wax will help preserve the natural finish.
Are your materials sustainably sourced?
Sustainability is at the heart of Acumen Collection. We source our timber from FSC-certified forests and work closely with artisans who prioritize eco-friendly production methods and reclaimed materials where possible.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through Klarna and Clearpay for eligible orders.